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Dongfang financing and changxinshengtong build a 5700 seat financial call center

Dongfang financing was founded in 2010. It is a third-party financing service platform under Shanghai Qianzhi Financial Information Service Co., Ltd. and applies for 100 billion yuan of financing for 100000 enterprises every year. The company completed the a-round financing of 200million yuan in May 2015, creating a new high in China's Internet financing industry at that time. Orient capital is headquartered in Shanghai, and has branches in major cities across the country, such as Guangzhou,

Nanjing, Hangzhou, Suzhou, etc. the branches mainly contact customers and provide customer service support

according to the rapid development of the company's business and the needs of strategic layout, Dongfang financing urgently needs to establish a set of call center system to achieve the goal of reducing operating costs, improving management efficiency and enhancing controllability, so as to form a unified business management system of the company. After a lot of research and investigation, with its achievements and good reputation in the field of financial marketing call center, changxinshengtong has been highly recognized by Oriental financing and has successfully become the contracted builder of the project

the Oriental financing call center project is divided into three phases. The first phase includes 1500 seats for Shanghai headquarters and important branches, and the second phase has 2700 seats. At present, it has been successfully completed. The third phase of the project is planned to be completed in 2016, that is, to complete the construction of 5700 seats

Changxin call center system mainly solves the following three problems for Dongfang financing: the first is the refined management of customer data, which realizes the funnel management from customer data entry to order formation, so as to effectively monitor the business follow-up process and improve the business ability of employees; The second is to solve the most fundamental work efficiency and performance statistics. Changxin call center axis sub control multi-function experimental machine can test and analyze the mechanical properties of metal, non-metal and composite materials. Over the years, the system has been continuously improved and upgraded to effectively control the call loss rate while improving the outbound call efficiency, and provide detailed outbound call reports, making management easier; Third, it connects two different lines of line operators and operators, which greatly reduces the call cost while ensuring work efficiency

Oriental financing business has developed steadily and the company has grown rapidly. After cooperating with Shenzhen changxinshengtong for a period of time, both parties are satisfied with the progress of the whole project, and are currently conducting in-depth cooperation discussions. Changxinshengtong has always believed that call centers can not only save money for customers, but also create more for customers. They are all equipment values for force value experiments of various materials

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